Response Handling

Our dedicated customer call centre provides professional telemarketing services for your business including; inbound call handling, outbound call handling and campaign response handling.

Using the very latest ISDN equipment supported by call management and voice activated back-up services, we provide complete call handling and telemarketing services tailored to meet your business requirements.

With capacity for 100 agents we can take calls on your behalf 12 hours a day, 7 days a week, 364 days a year (with voicemail at all other times). You can use our facilities all year round, for specific campaigns or switch calls to our contact centre outside your normal office hours for a comprehensive telemarketing service.

We provide solutions in the following areas:

• Customer contact centre, information lines & help-desks
  
• Inbound call handling by live operator or IVR
  
• Mail order processing, subscription & donation management
  
• Promotional campaign response handling & fulfilment
  
• List cleaning
  
• Database development
  
• Lead generation & appointment setting
  
• Customer relationship management (CRM)
  
• Nearest dealer

For more information contact your Account Manager or call 01795 439513. Alternatively e-mail sales@macdonaldmailing.co.uk

 

Fulfilment

Every day, we fulfil more than 15,000 orders at our state-of-the-art fulfilment centre in Rushden, Northamptonshire. We pick, pack and despatch everything from travel brochures, product literature, personalised maps, charity event registration packs, exercise packs and point of sale: through to an ever diverse range of products on behalf of our mail order clients.

We can store products and literature in our large and secure warehousing facility, which is electronically linked to our hi-tech Customer Contact Centre. Our Contact Centre can take customer orders (telephone or post), process payments and dispatch goods on your behalf.

Our customer contact centre in Ashford receives orders by phone, fax, email or web; which are input directly to our online order processing system. The system generates invoices, pick lists and personalised correspondence, as required, automatically for experienced production teams, who pick and pack orders according to our clients’ specification.

We have the flexibility to pick and pack whatever you need, including:

• product literature / information
  
• point-of-sale items
  
• mail-order products
  
• information packs
  
• charity packs

Our highly trained staff combine with handling processes and systems that are all designed with one purpose in mind – to carry out every client’s fulfilment instructions exactly as specified.

For more information contact your Account Manager or call 01795 439513. Alternatively e-mail sales@macdonaldmailing.co.uk